Cancelling scheduled services is free, as long as you submit your request before the deadline. For all services other than In Home Sitting, the cancellation deadline is 5pm on the day before your scheduled service. Services canceled after after 5pm on the day before the service will be charged a $10 fee and services canceled on the same day will be charged in full.
In-home sitting services must be paid in full at the time of booking. If the In Home Sitting service is cancelled at least 7 days in advance, it will be refunded in full. For cancellations made within 7 days of the service the deposit, a $25 cancellation fee will be applied and the remainder will be refunded. In Home Sitting services cancelled less than 72 hours before their start time are non-refundable.
For In Home Sitting services scheduled on any of the holidays listed in the FAQ above, or one day before or after any of these holidays, cancellations must be submitted more than 7 days in advance or the service is non-refundable. For all other services schedule on the day of the holiday, cancellations must be submitted at least 72 hours in advance or they will be charged in full.