General

  • Where do you operate?

    We partner with apartment buildings located in Hoboken and Jersey City. To find out if we’ve partnered with your building, ask your management team or call (or text) us at (844) 822-3647. Think we would be a good fit for your building? Tell us here!

  • What are your hours of operation?

    Services are available 365 days a year between 8am and 8pm, but in home sitting service may run later as necessary.

    Our customer service team is available 7 days a week between 8AM and 7PM, plus you can always contact your pet professional directly through the app.

  • Are you insured?

    Yes! We are insured and bonded for the safety of you and your dog!

  • Do I have to lend you a copy of my key every day?

    No, Bark Buildings requires our clients to provide us with a copy of their apartment key. We keep everyone’s key on-site in a secure lock box.

  • Why do you need to be partnered with my building?

    Partnering with your building makes it possible for us to provide you with a higher quality of service and benefits that you won’t receive anywhere else. It’s why we can give your dog off-leash play time with their friends, accommodate last minute services, leave them surprise toys, or even pop in for a brief visit when you’re stuck at work late. It’s how we turn doggy neighbors into doggy friends!

  • How can I work for Bark Buildings?

    If you think you’d be a good fit for our team, we’d love to hear from you! Apply here.

Dog Qualifications

  • Does my dog need to be vaccinated?

    Yes. With the exception of puppies who are not yet able to receive all of their vaccinations, all dogs must be kept up to date. By accepting our terms of service you agree to keep your dog up to date on their vaccinations against rabies, parvo, bordatella and distemper. This is for the safety of all the dogs in our care, including your own.

  • Does my dog need to be neutered/spayed?

    We require all dogs over 6 months old to be spayed/neutered to participate in playdates and group walks, but we are happy to provide public services to intact dogs.

  • Do you care for special needs dogs?

    Yes, we are happy to care for special needs dogs and our staff is experienced in doing so! We just require that you give us detailed instructions on your dog’s care before we start services. If your dog requires extra special attention, we may recommend booking a solo service to ensure they get all the one-on-one care they need.

  • Do you care for dogs with behavior problems?

    Yup! Our team is trained to work with dogs that struggle with fears, reactivity, and other problems. During your meet and greet, you’ll be able to discuss the dog’s issues and pain points to make sure all parties are as comfortable as possible. In fact, many pet-parents have noticed improvement in their dog’s behavior after a period of time walking with Bark Buildings.

  • Will you care for my dog when they are sick/injured/recovering from surgery?

    Of course! We’d be happy to care for your dog even when they are unwell and help them get back to 100%. To allow for extra special attention and for the safety of other dogs, solo services will need to be booked until your pup is back in good health.

  • I’m watching a relative/friend’s dog for a while. Can you provide services for them too?

    Yes, not a problem! However, for their safety and the safety of other resident canines, guest dogs would not be eligible for group services or Monthly play dates.

Scheduling

  • Do you offer services on holidays?

    Yes! We offer services 365 days a year. On all Federal Holidays, and on Easter Sunday, we do charge a $10 holiday fee in order to properly compensate our employees for their time. If you’re booking a sitting or walking services on a holiday, please schedule your services as far in advance as possible to ensure we can accommodate your request.

  • What is your cancellation policy?

    Walks cancelled by 5pm on the previous day won’t be charged! Appointments cancelled the previous day, but after the 5pm deadline, will incur a $10 cancellation fee. Any same day cancellations will be charged in full in order to properly compensate our walkers.

  • How do I book new appointments or make changes to existing ones?

    Once you sign up you’ll have access to your online profile, from there you can instantly book new appointments and change existing ones. For your convenience, you can also just send us a text to (844) 822-3647, and we’ll take care of it for you!

  • Can I book same day services?

    We will always do our best to accommodate same day bookings, but availability may vary depending on the walker schedule within your building. Please make sure to submit any last minute bookings by texting our hotline (844.822.3647) to ensure our Community Manager receives your request as quickly as possible!

Services and Grouping

  • Which service is best for my dog(s)?

    When choosing a service for your dog, it’s important to consider their age, energy level, personality, and health. From 15min potty breaks, to off-leash playdates and dog running, we are sure to have the perfect service for your pooch! For the best results, tell your Bark Buildings Community Manager about your dog and we will recommend a program that best suits your needs.

  • How many dogs do you walk at one time?

    Depending on the type of service you book, we walk between 1 and 4 dogs at a time. To ensure the highest level of safety and quality we never walk more than 4 at a time.

  • How far in advance do I need to book for House Sitting?

    We typically ask for two weeks notice when booking sitting services, but understand that sometimes it’s hard to plan that far in advance! The more notice we get, especially for bookings over 3 days, the more likely we are to have one of out stellar sitters available for the service!

  • Do I have to pay extra for the walks my dog goes on during pet sitting?

    No, each 12 hour in home sitting includes 75 minutes of walk time, which you can split up however you’d like. For pups that need additional outdoor time, additional walks may be booked as needed.

Payments

  • Where can I find prices?

    Pricing for all services can be found on our services page.

  • Are there any additional taxes or fees?

    No way! The price you see is the price you pay.

  • When do I pay?

    Each Sunday your credit card will automatically be charged for that week’s upcoming services. Any services added after Sunday, for the same week, will be paid for on the following Sunday.

  • How do I pay?

    You will enter your payment information into our secure customer dashboard which will be charged automatically every Sunday.

  • How do I get a refund?

    If you’ve cancelled a walk that has been paid for, you’ll receive your refund the following Sunday. Refunds will process directly to the payment method saved on your online account.

  • How do you protect my payment information?

    Our payment processing software is built to the highest level of internet security and uses SSL encryption for all transactions.

Our Team

  • Are your pet care professionals experienced?

    Yes! All of our walkers have either professional or volunteer experience caring for dogs.

  • Are your pet care professionals background checked?

    Yes, Bark Buildings conducts in depth background checks on all new team members before they are brought on board.

  • What is your walker training process?

    We take training very seriously! Each dog walker on our team goes through an extensive multi-day training consisting of theoretical and field trainings with our Community Manager. All walkers start out walking single dogs and slowly work their way up to more complex group services as they gain more experience and complete higher levels of training.

Still have questions? We're happy to help! Call or text us: 844-822-3647