Cancelling scheduled services is free, as long as you submit your request before the deadline. For all services other than In Home Sitting, the cancellation deadline is 5pm on the day before your scheduled service. Services canceled after after 5pm on the day before the service will be charged a $10 fee and services canceled on the same day will be charged in full.
A deposit of $25 per day will be required upon requesting your In-home Sitting service. In Home Sitting services cancelled at least 7 days in advance will be refunded in full, but for cancellations made within 7 days of the service the deposit will be forfeited. In Home Sitting services cancelled less than 72 hours before their start time will be charged in full.
For In Home Sitting services on any of the holidays listed in the FAQ above, or one day before or after any of these holidays, cancellations must be submitted more than 7 days in advance or the service will be charged in full. For all other services schedule on the day of the holiday, cancellations must be submitted at least 72 hours in advance or they will be charged in full.